one year, covered.
if relay fails under normal use within a year of delivery, we repair or replace it. that's the whole headline. the rest of this page is the details, written so you can actually read them.
one year from delivery.
Every Relay R1 carries a one-year limited warranty from Sovereign ATX LLC, a Wyoming limited liability company. If it fails under normal use within one year of the day it's delivered to you, we repair it or replace it. Your choice of finish carries over; your place in line doesn't start again.
repairs at cost.
Out of warranty, we repair at cost for as long as we have parts. A 22-gram modem shouldn't be disposable, and we don't intend to make one that is.
one thing, mainly.
Opening the shell. It's ultrasonically welded — no screws, no clips, no way in that doesn't end the device. Don't. The warranty also excludes damage from misuse, immersion, or disassembly. Everything else — including honest everyday wear — is on us.
email a human.
Write to kavin@relay5g.com with your serial number and what the light is doing. A human replies — usually Kavin — and we'll sort the logistics from there. No phone tree, no RMA portal, no forms in triplicate.
30 days, full refund.
Once units ship (after FCC authorization — no purchases exist before that), you'll have 30 days from delivery to return your Relay for a full refund, for any reason. Email us, send it back, done. We'd appreciate the box — it's a nice box.
free. cancel anytime.
Reservations cost nothing, hold no card, and cancel with one click at any time. If we ever collect payment before your unit ships, you can cancel for a full refund at any point before shipment. If FCC authorization is denied, or we can't deliver, every payment is refunded in full, automatically.
don't bin it.
When a Relay is truly done, dispose of it through your local e-waste program — or mail it back to us and we'll recycle it properly.
Limited warranty. This limited warranty is provided by Sovereign ATX LLC, a Wyoming limited liability company, and covers defects in materials and workmanship for one (1) year from the date of delivery to the original purchaser. It gives you specific legal rights; you may have other rights that vary by state. The warranty excludes damage from misuse, immersion, or disassembly, and does not cover cellular service, SIMs, or data plans, which are provided by your carrier.
Returns. The 30-day return window runs from the date of delivery and applies to paid purchases only. Reservations are not purchases: no payment is collected at reservation, and delivery is conditional on Relay receiving FCC equipment authorization, which it has not yet obtained. Nothing ships before that grant.
Trademarks. Mac, MacBook, and macOS are trademarks of Apple Inc. Relay is not affiliated with, endorsed, or sponsored by Apple Inc. Dyneema® is a trademark of Avient Corporation. © 2026 Sovereign ATX LLC.
claims and questions: kavin@relay5g.com · setup help: relay5g.com/start · everything else: the FAQ