Support

Will it fit your day?

Working away from Wi-Fi, keeping your phone free, and what to know before you join.

How would Relay help me get work done?

Relay is being built to help you send work, join meetings and use the time between places without finding guest Wi-Fi or setting up a phone hotspot. R1 gives your MacBook its own cellular connection through USB-C. Supported coverage and service are required; R1 is still in development.

Will it work with my MacBook?

USB-C MacBooks from 2018 onward, on macOS 12 or newer. Compatibility testing is ongoing.

How much setup will get between me and my work?

R1 is designed to use your Mac’s built-in wired networking through USB-C, without a required driver or app. The same port powers it, so there’s no separate battery to charge. Final setup and service activation instructions will be published before launch.

Where will I be able to work online?

Anywhere you plan to use Relay will need supported cellular coverage and service through our data partner. Coverage and availability will be published before launch. Relay does not promise uninterrupted service or coverage everywhere.

Can I leave my phone out of it?

That’s the goal: a connection for your MacBook that does not depend on your phone’s hotspot. You can use your phone for your own calls and messages while your laptop uses R1’s cellular service. Validation is ongoing.

Can Relay keep my agents working away from Wi-Fi?

If you already use sleep prevention, R1 is being built to give agents running on your Mac a connection beyond Wi-Fi. Keep sleep prevention enabled and your Mac powered and awake. Relay does not prevent sleep or make local agents run while the Mac is asleep. Supported cellular coverage and service are required; sessions and tasks still depend on the tools you use.

What will it cost, and when will it ship?

Price and shipping date are not announced. Availability follows FCC authorization.

Does the waitlist place an order?

No. It’s free and non-binding, with no payment required. To leave, email kavin@relay5g.com.

Are these finished-product photographs?

They are CAD-based design visualizations. Production geometry and finish are still being finalized.

What is the warranty?

We plan a two-year limited warranty. Final warranty and returns terms are under review and will be published before sales open.